At Oakpont, we pride ourselves on providing exceptional Managed IT services to our clients. Our team believes that the way to build trust and a long-term client relationship is by ensuring that expectations are crystal clear, making our work transparent, and being great communicators.
As your IT partner, we align technology to meet your specific needs and growth goals. Our Managed IT Services team monitors and proactively manages the entire infrastructure so issues don’t get in the way of primary business functions.
You receive relevant recommendations, budgeting assistance, short and long-term planning, as well as comprehensive network reports and security audits during Technical Business Review meetings. These important discussions put you in a position to make informed decisions that will benefit your company.
Included with Oakpont's Managed IT Services
IT Support
service desk, field support, reporting
End User Computing
desktop-as-a-service, monitoring, updates, remote/online support
Communications
monitoring, security, support
Software
licensing, patching, management
IT Assets
procurement, deployment, warranty and asset menegement
IT Security
monitoring, reporting, guidance
Applications
licensing and management
Cloud Management
identity management, backups and disaster recovery
IT Consutltation
advice, reporting, guidance, project planning
IT Processes & Procedures
user guides, SOP’s, change and risk management
We offer flexible managed services plans to meet your needs and budget
Immediate Cost Savings with Oakpont's Managed IT Services:
License Management
Warranty Management
Negotiated Equipment Discounts
Internet Services Audit
Telecom / VoIP Review
Hardware as a Service and other finance options
Oakpont Managed IT Service Team: Your IT Department
With OAKPONT you have an enterprise-level IT team supporting your end-users and IT environment.
Our team is highly experienced, professional, and personable.
Our team works with your staff to create a deep understanding of your business.
Service Desk Engineers
Your local Service Desk provides a personable and reliable response, answering all calls directly. Clients receive immediate support or can request a specific time for assistance. This team customises our tools and systems for each client to ensure their IT environments are optimised, monitored, and automated appropriately.
Field Engineers
Field Engineers develop a deep understanding of our clients’ businesses, team, and work flows. During regularly scheduled onsite appointments, they spend time working on proactive tasks such network tests, backup restores, server infrastructure checks, and documentation updates to keep our clients’ IT environment healthy.
Senior Engineers
IT Solutions Architects and IT Security Experts are responsible for executing technical projects such as building server infrastructure, migrating data and applications to the cloud, designing new networks, and implementing advanced layers of security. They are also an escalation point for issues that require advanced skills.
Technical Account Manager
Your Technical Account Manager partners with you to build an IT Roadmap. This 1 – 3 year plan aligns IT strategy with business growth, sets the priorities, and encourages collaboration and buy-in. Your Technical Account Manager meets with you regularly for IT planning, budgeting assistance, and proactive recommendations.
Additional Value with Oakpont's Managed IT Services
Built-in IT security tools
Mobile device management solutions
Service Desk based in Australia
Backups verified daily
Custom workflow analysis
IT standardisation plan
With Oakpont's Managed IT Services, you benefit from:
Fast Response Time
We always answer your calls live, respond to all support requests within one hour or less and fix problems quickly and competently.
IT Fixed Right The First Time
Time is money. That’s why our engineers take the time to thoroughly address IT issues when they occur to prevent re-occurances.
Predictable IT Costs
Pay one fixed monthly rate to keep all IT systems running smoothly. When you know your costs in advance, budgeting IT expenses is easy. We offer flexible managed services plans to meet your needs and budget.
Real-Time Communication
We translate computer issues to business speak. We explain everything in a language you understand and invite your input and questions.
Accurate Documentation
Our IT support staff document every change we make and deliver detailed network documentation so you’re always in control.
Mitigating IT Security Risks
Safeguard your IT systems from data loss, hackers, viruses, fires, floods, power outages and other disasters. Our advanced managed security services take physical and virtual threats out of the equation.
Transparency
You receive full access to our cloud-based ticketing system, remote monitoring and management tool, as well as our cloud-based IT documentation platform. You can see for yourself the progress and accomplishments we are making on your behalf.
Working with Oakpont's Managed IT Services, you will receive:
A self-managed vendor that will give you back more time and peace of mind
An enterprise-level IT department; a professional team dedicated to your business
A friendly human to speak with every time you call, and a quick, reliable response to requests
Technical Business Review meetings for strategic guidance, budgeting assistance, and planning
24/7/365 best-in-class monitoring and alerting of your entire IT infrastructure
Get in touch today and find out how we can help you manage your I.T. better!
